Data privacy statement

In this data privacy statement we describe how we process your data and what choices and rights you have regarding your personal data. Please read it carefully to understand how your data is used when doing business with us. When referring to “we” or “us”, we mean Tickstar AB, which is responsible for the use of personal data described herein.

This data privacy statement applies to you when you use the Tickstar Peppol Services (“Tickstar”), visit our website https://tickstar.com, sign up for and participate in webinars, contact us, apply for a vacant job position or sign up for our newsletter. This data privacy statement also applies to you as a company representative when you enter into an agreement with us. 

If you have any questions about this data privacy statement, you can always reach out to us at privacy@tickstar.com.

  1. What is personal data? 

Personal data means any data that can be used to identify you personally, such as your name, address, contact information, device data (as your device may disclose your approximate location or be otherwise connected to you), and more. For the sake of simplicity, we also refer to personal data as “data” in this data privacy statement.

  1. How will we use your personal data?

We use your data for the following purposes.

  • Providing Tickstar services. In order to use Tickstar services you need to activate a user account. We collect your email address and password to create and verify your user account.
  • Providing webinars and conferences. If you sign-up for webinars or conferences, we will need you contact information for communication and registration to the event.
  • Sending newsletters. If you have registered for a webinar or signed up for our newsletter, we will send updates via e-mail with announcements for upcoming free webinars and about our latest service offerings. 
  • Entering into and managing agreements. If you are a company representative, we process your contact details provided in agreements or other related documentation for contract management, invoicing and administration purposes. 
  • Enabling smooth surfing on our website. When you visit our website, we process device data and usage to provide a secure and functioning website. 
  • Communicating and providing customer service. We process your contact details and information provided in communication with us to respond to service queries and other requests. 
  • Improving our services. We collect usage data and device data for managing landing pages, heat mapping our website, and analyzing and optimizing Tickstar services and our website traffic.
  • Marketing. If you consent to marketing cookies on our website, we may collect profile information from Google and information about which other websites you visit to create user audiences for marketing purposes, to display targeted advertisements and to measure how users interact with our advertisement. This may include profiling and the use of machine learning and other techniques over your data and in some cases using third parties to do this.
  • Providing technical support. If you or the company you represent has entered into a service agreement with us, we may process your contact details, device data and usage data for providing technical support. 
  • Business operations. We use personal data to aggregate business information that enables us to operate, protect, make informed decisions, and report on the performance of our business. 
  • Recruiting. If you apply for a vacant position at Tickstar AB, we will process your job application and related information. 

Please note that the use of Tickstar is governed by a separate service agreement entered between us and your company (the “Customer”). This data privacy statement does not apply to the personal data processed in Tickstar on behalf of a Customer, such as personal data included in documents and invoices sent and received in Tickstar.  The Customer controls the organization account that you as a user are invited to and governs the processing of any files or other content submitted through Tickstar, and any personal data included therein (collectively “Customer Data”). The Customer is the data controller of the Customer Data and we are the data processor. 

  1. What data will we collect?

What data we collect about you depends on why you’re in contact with us and what data you choose to share with us. For the purposes above, we may collect and use the following types of data about you.

  • Contact details, such as name, role, country of residence, e-mail address and phone number.
  • Information provided when communicating with us by email, web forms, or contact us by mail or other offline means.
  • Device data that identifies you, such as IP-address, login information, and approximate geolocation based on your IP-address.
  • Usage data, such as log files and data about what sites and sections you click on our website and Tickstar 
  • Information from other sites (with your consent), such as profile information from Google and browser data about what other sites and apps you visit. 
  • Job applications, which may include contact details, date of birth, gender, photo, and other information included in your resume or cover letter, as well as information included in notes and evaluations executed by us in connection with application reviews and job interviews.
  1. What legal grounds do we have for processing your data? 

Fulfillment of contract

Some of the data processing described above is necessary for us to fulfill our obligations under our service agreement or another contract entered into between you, or the company that you represent, and us. This includes, for example, processing that is necessary for invoicing and for providing Tickstar services. 

Legitimate interest

Some of the data processing is based on our legitimate interest to use the data. For an interest to be considered legitimate, our use of the data may not override your fundamental rights or interests. When we use data based on legitimate interest, we believe we have a reasonable cause for using the data and have assessed that the use will not violate your rights or interests. For example, we find that we have a legitimate interest in using certain data for managing our business operations, communicating with you, enabling smooth surfing on our website and in improving our services. 

If you are an existing customer, have registered for a webinar or have otherwise been in contact with us, we may also send newsletters to you based on our legitimate interest to market similar services. You may unsubscribe to such newsletters whenever by following the ‘unsubscribe’ link in the newsletter. 

Consent

Some data is only processed if you consent to us using the data for the proposed purpose. For example, we only process personal data collected through cookies if you have okayed such use of your data in our cookie banner. We will ask for your cookie preferences in our cookie banner when visiting our website. You can read more about cookies and how to consent or decline them under “What are cookies and how are they used?”.  

Legal requirements

In addition to what is stated above, we may also need to collect and store data in order to comply with certain legal obligations we are subject to, such as retaining accounting information in accordance with the Swedish Accounting Act.

  1. Who can access your data? 

Suppliers that help us provide our services

For the purposes we have described above (see “How will we use your personal data?”) it is sometimes necessary for us to share your data with third parties. We use certain partners to help us provide, improve, promote, and protect our services. For example, we use suppliers to manage data storage, newsletter management and web hosting on our behalf. These suppliers may only use your data in accordance with our instructions and we only share such data that is required to perform the service in question. We do not sell any personal data to partners or any other third parties.

Authorities 

We may share data to authorities or other third parties when required by law or regulations or when it is necessary in order to protect or defend our legitimate rights and interests, or those of our users, employees, directors or shareholders, and/or to ensure the safety and security of our services. 

Other third parties

If we were to be merged or sold (in whole or in part), your data will be shared with or transferred to the merged or buying entity. In such a case, your data will continue to be processed in accordance with this data privacy statement.

  1. What are cookies and how are they used?

What are cookies?

In addition to the data that you provide directly to us when using our services, some data is obtained automatically from your device using “cookies” or similar tracking technologies when you visit our website. Cookies are small text files that are used to store or access information stored on your computer or mobile device. 

Cookies can remember a user’s activity on, for example, a website in different ways and can store information both during the website visit and between visits. The information contained in cookies can also be used to track your surfing on other websites that use the same cookie.

How we use cookies

We use cookies to: 

  • ensure the basic functionality of the website, such as maintaining security and enabling you to log in and fill in forms and questionnaires. 
  • give you access to enhanced website functionality, such as automatic country recognition and language settings.
  • analyze the use of our website and help us make it better by collecting statistics on which pages are popular and which sections visitors click on the website and how long they stay on the page (if you consent to the use of such cookies).
  • promote and market our services by displaying advertisements on other websites and in social media based on what sections you have clicked on our website and on other websites that use the same cookie (if you consent to the use of such cookies).

The cookies that are placed on your device include so-called third-party cookies, which means that certain third parties have access to the information collected through the cookies. Each cookie has a unique expiration date, which can be viewed in the cookie banner by selecting “cookie settings”. 

How to manage cookies

Some cookies, including those used to provide basic functionality and maintain security, are necessary for the website to function as intended, and these will be installed automatically on your device based on our legitimate interest to provide you with a functioning and safe website. Other cookies, such as those used for marketing and analytical purposes, will only be installed if you allow us to use such cookies when first visiting our website (as part of selecting your cookie preferences).

When you visit our website, you will be requested to set your cookie preferences. You can choose to allow all cookies, including marketing and analytics cookies, to only allow certain types of cookies, or to reject all cookies that are not necessary for surfing on the website. If you have accepted certain cookies and change your mind, you can disable cookies or adjust your preferences at any time by clicking ‘Cookies’ at the bottom of the website. 

Cookies 

Necessary

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms. Learn more about necessary cookies.

Functionality

We use a set of cookies that are optional for the website to function. They are usually only set in response to information provided to the website to personalize and optimize your experience as well as remember your chat history. Learn more about functionality cookies.

Analytics

These cookies help us to understand how visitors engage with the website. We may use a set of cookies to collect information and report site usage statistics. In addition to reporting site usage statistics, data collected may also be used, together with some of the advertising cookies described, to help show more relevant ads across the web and to measure interactions with the ads we show. Learn more about analytics cookies.

Advertisement

We use cookies to make our ads more engaging and valuable to site visitors. Some common applications of cookies are to select advertising based on what’s relevant to a user; to improve reporting on ad campaign performance; and to avoid showing ads the user has already seen. Learn more about advertisement cookies.

  1. How do we protect your data? 

We take several steps to keep your data secure and protect it against unauthorized or unlawful processing and against accidental loss, destruction, or damage. For example, we take both technical and organizational measures to protect your data through access control, authorization control, entry control, and encryption procedures. We also ensure that our third-party suppliers provide adequate security measures.

  1. Where is your data stored? 

The data that we collect about you is mainly processed and stored within the European Union but may be transferred to other countries where our partners or suppliers are located or maintain facilities. For example, your personal data will be hosted and stored using services like GoToWebinar and HubSpot on servers that are located in the European Union, the United States, and other countries outside of the European Union that may not provide the same level of protection of personal data as you are granted under the GDPR.  

Before transferring data outside of the European Union, we will ensure adequate mechanisms to protect data when it is transferred internationally, for example by using the Standard Contractual Clauses as approved by the European Commission.

  1. For how long do we store your data? 

How long we keep your data will vary depending on the purpose for which we collected the data. As a general rule, your data is used as long as it’s necessary for the purpose we collected the data for. The purposes for the data collection are listed under “How will we use your personal data?”. 

In some cases, we need to store your data longer to comply with applicable laws (including those regarding document retention), resolve disputes with any parties and otherwise as necessary to allow us to conduct our business. All data that we store will be subject to this data privacy statement.

  1. What rights do you have? 

You always have the following rights in relation to your personal data:

  • The right to access your data. You always have the right to understand what personal information we process about you and request a copy of your data.
  • The right to correct inaccurate information. You always have the right to correct or ask us to correct any inaccurate data about you.
  • The right to request erasure or restriction of your data. You have the right to have us erase or restrict the use of your data that is no longer needed for the purposes for which we collected the data. You also have a right to object to any processing you find unlawful or unnecessary for the informed purposes.
  • The right to data portability. When technically possible, you have the right to get your data transferred to another service.

You may exercise your rights described above by sending a request to privacy@tickstar.com. We will respond to your request within 30 days. Please note that there may be restrictions for us to erase certain data, such as data that we are required to store by law or regulations.

We are always committed to handle any request, complaint, or concern that you may have about our use of your data in a lawful, fair and transparent way. If, however, you believe that your rights have been violated you always have the right to file a complaint with the Swedish Authority for Privacy Protection (https://www.imy.se), or supervisory authority in your country of residence.

  1. Changes and updates to this data privacy statement

Occasionally we may, at our discretion, make changes to the privacy notice. If we make material changes to the data privacy statement, we will notify you as appropriate under the circumstances.

Last amended August 2023.

  1. Company details 

Tickstar AB Vasagatan 12,
Våning 8, 111 20, 
Stockholm, Sweden