How Tickstar is supporting Datacom, one of Australasia’s largest technology services providers, on its eInvoicing journey

As one of the largest homegrown technology companies in Australasia, Datacom draws on the expertise of more than 6,100 people to help its customers solve challenges and anticipate new opportunities. With local teams based in all the major cities and regions, Datacom works alongside hundreds of organisations, including SMEs, major corporates and government agencies.

The organisation designs, builds and runs IT systems and processes across operations, cybersecurity, cloud, digital platforms, payroll and enterprise applications, delivering customer care services and operating mission-critical infrastructure with best-in-class data centre facilities.

As you might imagine, Datacom’s customer base is significant, and the organisation processes approximately 12,000 invoices a month. Tickstar and other providers were invited to submit a response to Datacom’s request for proposal, and it was through this process that Tickstar was selected as Datacom’s preferred eInvoicing provider.

“One of the key drivers for us to adopt eInvoicing was our customers, such as MBIE [New Zealand’s Ministry of Business, Innovation and Employment],” explains Nils Beehre, Senior Product Manager – ERP Systems at Datacom. “It was important for us to embrace new and more efficient methods of transacting with our customers and simplify and automate our billing process.”

“For us, it’s about building long-term relationships. We want to find the right people fit, not just technical fit. We knew Tickstar was an eInvoicing leader in ANZ, not only from a technology perspective but also driving the conversation forward with key groups and customers such as MBIE.”

“Tickstar’s expert knowledge and guidance made the adoption of eInvoicing more straightforward,” adds Noah Feliciano, ERP Manager at Datacom.

Initially, Tickstar worked with the Datacom team to enable sending of eInvoices. The next phase will involve support for a similar method of transacting for Datacom’s suppliers on the PEPPOL network.

“As you can imagine, we had a lot of questions throughout the process,” Noah shares. “For example, we initially had some queries about security, and Tickstar was patient in answering them all.”

“The turnaround time was great and it was clear that Tickstar had the expertise needed to make our eInvoicing implementation as smooth as possible. They were very transparent throughout the whole process, which we really appreciated. They gave us confidence.”
Noah Feliciano, ERP Manager at Datacom

“We’re a large, complex organisation so, when we’re looking for providers, the desire to want to work proactively together to solve challenges is very important,” adds Nils. “And that’s certainly been the experience we’ve had with the team at Tickstar. Responsiveness, flexibility, and willingness to work together are critical to the success of initiatives like this. We were able to learn and grow our knowledge together.”

While Datacom’s eInvoicing adoption journey continues, Nils and Noah say the benefits are already clear.

“It’s beneficial to our organisation, if we’re seen as an adopter of this technology,” Noah shares. “It gives our customers confidence that we’re willing to work with them constructively to embrace new technologies leading to new and more efficient ways of transacting.”

“Anything we can do to drive efficiencies and streamline processes is very valuable to us as an organisation and our customers,” Nils adds.

“Being able to leverage Tickstar’s expertise and experience is very important to us. We now have a great platform and enabler to scale this method of transacting in the future.”
Nils Beehre, Senior Product Manager – ERP Systems at Datacom

For other organisations looking to make the transition to eInvoicing, Noah has one key piece of advice: find the right company to work with.

“It helps to work collaboratively,” he says. “eInvoicing is still an emerging technology and you can’t find all the answers yourselves. Leveraging the right expertise and experience is a key ingredient to success.”

To learn more about how Tickstar can support your organisation’s eInvoicing adoption journey, contact our team today.